This policy covers every payment a clinic makes to DS Technology, trading as DS Cyberspace, for DentaSetu: subscriptions, message-wallet top-ups and any one-off setup work. It is part of the terms & conditions.
1. The free trial
Every clinic starts on a free trial that begins the day its registration is approved. Nothing is charged during the trial and no card is needed to start it. If the clinic does not subscribe by the end of it, the account is paused — not deleted — and nothing is owed.
2. Subscriptions and billing
DentaSetu is sold by subscription on the plans shown in the panel, charged in advance for the period ahead, monthly or yearly as the plan says. A subscription renews on the same date each cycle until it is cancelled, so the clinic's system never stops on a date somebody forgot.
Prices are in Indian Rupees; GST is added where it applies. If a plan's price changes, clinics on it are told at least one full billing cycle before the new price applies to them.
3. The message wallet
Automatic WhatsApp and SMS messages are paid from a prepaid wallet. A top-up adds its amount to the wallet straight away, and each message sent is charged against it at the rate shown in the panel.
Credits spent on messages that were sent cannot be refunded — the provider has already charged for them. A top-up charged twice, or charged but never credited to the wallet, is refunded in full.
4. Setup and migration
One-off work — moving data from a previous system, on-site setup or extra training — is quoted separately and is not part of the subscription. Cancelling a subscription does not refund work that has already been delivered.
5. If a payment is late
The clinic's system keeps working for 15 days past the due date, and we send reminders during that time. After that, access is paused. Pausing deletes nothing: the data stays where it was and comes back the moment the account is settled. If the account stays unpaid, the data is kept for a further 90 days, during which a full export can still be asked for, and is deleted after it.
6. How to cancel
Write to mydstechnology@gmail.com from the address the clinic is registered with, at least 7 days before the next billing date. We confirm in writing; if no confirmation arrives, assume it has not reached us and message us on WhatsApp.
Cancellation takes effect at the end of the period already paid for. The clinic keeps full use of DentaSetu until then, and we help it take a complete export of its data before the account closes, at no charge. A clinic's records are never held back over a dispute.
7. When a refund is due
- A new subscription cancelled within 7 days of payment — refunded in full.
- Being charged twice for the same period, or charged after a cancellation we had confirmed — refunded in full.
- A wallet top-up that was charged but not credited — refunded in full.
- A fault on our side that keeps DentaSetu unusable for a prolonged period and that we cannot fix — refunded pro rata for the time lost.
8. When a refund is not due
- The unused rest of a period after a mid-cycle cancellation — the clinic keeps the service to the end of it instead.
- Wallet credits already spent on messages that were sent.
- Setup, migration or training that has been delivered.
- An account suspended for breaking the terms.
- Time lost to the clinic's own internet, power or devices, or to an outage of a third-party service.
9. Payments patients make to a clinic
When a patient pays a clinic online for treatment, the money goes to the clinic through the clinic's own payment gateway. We never receive it and cannot refund it. A patient wanting a refund for treatment should ask the clinic that treated them.
10. How a refund is paid
Write to mydstechnology@gmail.com with the invoice or payment reference and what went wrong. We reply within 7 working days with a yes, a no and the reason, or a question.
An approved refund goes back to the original payment method within 10 working days; the bank's own processing time is added to that. Gateway charges on the original payment are not always recoverable, and where they are not, the exact figure is told to the clinic before the refund is made.
11. Chargebacks
If something on an invoice looks wrong, please tell us before telling your bank. A chargeback freezes the account while it is looked into, which helps nobody; a message usually settles it the same day.
12. Changes to this policy
We may revise this policy, and the date at the top changes when we do. A revision applies to payments made after it — never to one already made.