These terms govern the use of DentaSetu — the web panel at dentasetu.dscyberspace.in, the desktop apps, the staff app for Android, and the patient portal and booking pages it serves. Registering a clinic, signing in, or using any of them means accepting these terms. If you do not accept them, please do not use the service.
1. Who this is between
"We" and "us" mean DS Technology, trading as DS Cyberspace. "You" and "the clinic" mean the practice that registers an account and the people it gives logins to. Whoever registers a clinic confirms they are entitled to bind it.
2. Signing up and the trial
A clinic registers from the sign-in page with its establishment's details and certificate. Each registration is reviewed, and the account opens when it is approved. The free trial starts on the day of approval, not the day of registration, so no trial days are spent waiting.
We may decline a registration we cannot verify, without having to give a reason beyond that.
3. Your licence
While your account is on trial or paid and in good standing, you have a non-exclusive, non-transferable right to use DentaSetu for running your own practice, within the staff, branch and usage limits of your plan. The software, its source code and its design remain ours.
You may not resell, sublicense or rent it; copy, decompile or reverse-engineer it; remove its branding; or use it to build a competing product.
4. Accounts and logins
Logins are for named people, not for sharing. The clinic decides who gets an account and what role they have, and is responsible for what they do with it and for keeping passwords safe. Tell us at once if you think an account has been misused.
You are also responsible for what is entered. DentaSetu records and calculates from what it is given; it cannot know a figure was typed wrong.
5. What you must not do
- Use the service for anything unlawful, or to hold data you have no right to hold.
- Try to reach another clinic's data, or any part of the system your role has not been given.
- Send messages to patients who have not agreed to hear from you, or use the messaging for marketing that the law or WhatsApp's own rules forbid.
- Probe, scan or load-test our servers without written permission, or interfere with the service for anyone else.
6. Your data and your patients' data
Everything the clinic puts in stays the clinic's. For patient data the clinic is the data fiduciary and we are its processor: we hold it so the software works, we do not sell or share it, and it can be exported at any time. How that works is set out in the privacy policy, which is part of these terms.
Keeping the practice's own records lawful — patient consent, registrations, retention, filings — stays the clinic's duty. DentaSetu makes those easier to keep; it does not take them over.
7. Plans, fees and the message wallet
Plans, their prices and their limits are the ones shown when you subscribe. Subscriptions are charged in advance and renew until cancelled. Prices are in Indian Rupees and GST is added where it applies.
Automatic WhatsApp and SMS messages are paid for from a prepaid wallet that the clinic tops up. Each message sent is charged to the wallet at the rate shown in the panel.
Billing, cancellation and refunds are set out in the refund & cancellation policy, which is part of these terms.
8. Payments your patients make to you
When a patient pays a clinic's invoice online, the payment goes through the clinic's own payment gateway account, to the clinic. We are not a party to it: refunds, disputes and receipts for treatment are between the patient and the clinic.
9. Updates and support
We improve DentaSetu continually, and updates reach the hosted service as they are ready. Where a change would disrupt how a clinic works, we say so before it happens. Support covers faults, questions and reasonable guidance by WhatsApp and email. Data migration from another system and on-site training are quoted separately.
10. Uptime and interruptions
We aim to keep the service available at all times and we monitor it, but we do not promise it will never be interrupted. Planned maintenance is done outside clinic hours where we can. DentaSetu needs an internet connection; failures of your connection, your devices or a third-party service are outside our control.
11. Third-party services
Some features rely on services we do not run — WhatsApp (Meta), SMS providers, payment gateways, email delivery and government systems such as ABDM. They have their own terms and charges, and we are not answerable for their outages, rejections or fees.
12. Clinical judgement
DentaSetu is practice-management software. Suggestions it offers — a treatment, a medicine, a recall — are aids, never instructions. Diagnosis, treatment and prescribing remain the treating clinician's decision and the treating clinician's responsibility.
13. Ending the agreement
A clinic can cancel as the refund & cancellation policy describes. We may suspend or close an account that breaks these terms, is used unlawfully, or stays unpaid beyond 15 days — and except for serious misuse, we warn first and give a chance to put it right.
When an account closes, its data stays recoverable for 90 days so the clinic can take an export, and is then deleted. See data deletion.
14. What we do not promise
The service is provided as it is. We do not warrant that it will be free of every fault or suit a purpose we were not told about. Nothing in it is legal, accounting or tax advice.
15. Limits of liability
Where we are liable, our total liability for any claim is limited to the fees the clinic paid us in the twelve months before the claim arose. We are not liable for lost profits, lost business or goodwill, or for loss of data that an export on the clinic's side would have prevented. Nothing here limits liability the law does not allow to be limited.
16. Changes to these terms
We may revise these terms. The date at the top changes when we do, and a change that materially affects clinics is told to them before it takes effect. Continuing to use the service afterwards is acceptance of the revision.
17. Governing law
These terms are governed by the laws of India, and disputes are subject to the exclusive jurisdiction of the courts of India. Before either side goes to court, please raise it with us first — most things are settled in one conversation.
18. Contact
Questions about these terms go to mydstechnology@gmail.com.